As local news organizations shrink, many civic advocates fear that no one will be monitoring the day-to-day processes that make city governments run. As part of their innovative approach to closing news gaps and promoting civic engagement, Chicago’s City Bureau has developed their “Documenters” program to train citizens to observe and record public meetings. As they develop this team of citizen journalists, they are now considering the complementary question: what is the most effective way to make the work they produce available and useful to Chicagoans?
For this project, the Northwestern student team will conduct design research and prototyping to explore solutions. Students will be expected to be in close contact with City Bureau’s team, with current documenters, and with engaged citizens who want to stay informed about what’s happening at the heart of these civic processes. Students should be prepared to go out into Chicago to meet with these people face to face for interviews, observations, and prototype testing.
Students will practice human-centered design research to help City Bureau better understand how its Documenters program could be most effective. By the end of the quarter, students will produce a report for City Bureau which captures insights into user needs and a small number of possible solutions which address those needs.